Refund Policy

Our Satisfaction Commitment

We stand behind the quality of our work and are committed to ensuring your complete satisfaction with our auto interior cleaning services. If you are not satisfied with the results, we will work with you to make it right.

Our satisfaction commitment applies to all services provided by Marvin's Detail Shop, including interior deep cleaning, leather restoration, fabric protection, pet hair removal, stain treatment, and complete detailing packages.

Refund Eligibility

Eligible Situations

Refunds may be considered in the following circumstances:

Service was not performed as agreed upon
Significant damage occurred due to our negligence
Service results do not meet reasonable expectations based on our consultation
We are unable to complete the service due to equipment failure or other issues on our part

Non-Eligible Situations

Refunds are not available in the following circumstances:

Pre-existing damage or wear that was noted before service
Unrealistic expectations that were not set during consultation
Normal wear and tear that occurs after service completion
Customer dissatisfaction with results that meet industry standards
Changes in customer preferences after service completion
Issues arising from customer failure to follow post-service care instructions

Refund Request Process

Step 1: Contact Us Promptly

If you are not satisfied with our service, please contact us within 48 hours of service completion. Early communication allows us to address concerns more effectively and explore resolution options.

Step 2: Provide Detailed Information

When contacting us, please provide:

Your name and contact information
Service date and type of service performed
Specific concerns or issues with the service
Photos of the areas in question (if applicable)
Any relevant documentation or receipts

Step 3: Assessment and Resolution

We will schedule a time to assess the situation, which may include:

On-site inspection of the vehicle and service areas
Review of before and after photos (if available)
Discussion of the specific concerns and expectations
Evaluation of possible solutions

Resolution Options

Depending on the situation, we may offer one or more of the following resolution options:

Re-service: Performing additional cleaning or treatment at no charge
Partial Refund: Refunding a portion of the service cost based on the specific issue
Full Refund: Complete refund of the service cost in cases of significant service failure
Service Credit: Credit toward future services of equal or greater value
Alternative Solution: Other mutually agreed-upon resolution

The specific resolution will depend on the nature of the concern and the assessment of the situation.

Refund Processing

Approved Refunds

Once a refund is approved, processing will occur as follows:

Credit card refunds: 3-5 business days
Cash refunds: Immediate upon agreement
Check refunds: 7-10 business days

Refund Method

Refunds will be processed using the same payment method used for the original transaction whenever possible. If this is not feasible, we will work with you to determine an appropriate alternative method.

Service-Specific Policies

Stain Removal Services

While we use professional techniques and products, some stains may be permanent or require multiple treatments. We will assess stain conditions before service and provide realistic expectations about potential results.

Leather Restoration

Leather restoration results depend on the age, condition, and type of leather. We will evaluate leather condition and discuss expected outcomes before beginning treatment.

Odor Removal

Odor removal effectiveness varies based on the source, age, and severity of odors. Some odors may require multiple treatments or may not be completely eliminable.

Prevention and Communication

To minimize the need for refunds and ensure satisfaction, we:

Conduct thorough pre-service consultations and assessments
Document vehicle condition before and after service
Provide realistic expectations about service outcomes
Use professional-grade equipment and products
Maintain open communication throughout the service process
Offer post-service care instructions and recommendations

Dispute Resolution

If you are not satisfied with our proposed resolution, we encourage continued dialogue to reach a mutually acceptable solution. We are committed to fair and reasonable resolution of all customer concerns.

In rare cases where agreement cannot be reached, disputes may be subject to the terms outlined in our Terms and Conditions, including applicable state laws and dispute resolution procedures.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services, procedures, or legal requirements. Updated policies will be posted on our website with a revised effective date.

Changes to this policy will not affect refund requests that are already in process under the previous policy terms.

Contact Information

For refund requests or questions about this policy, please contact us:

Marvin's Detail Shop

2145 Creekview Ste B

Arkansas

Phone: (479) 251-1499

Email: caydenrhodes@marvindetshop.com

We are committed to addressing all refund requests promptly and fairly. Our goal is to ensure your complete satisfaction with our services.